In this video example, Jack (person calling) engages the decision maker in conversation. The caller quickly recognizes that the decision-maker is pre-occupied and explores it . The decision-maker reveals that there has been an increased number of deaths in the unit and that it is something that needs to be fixed. The decision-maker does not know the root cause of the problem. The savvy simulationist will seek to identify not only the problem but help to define the gap(s). In doing so (s)he can formulate a solution to address the gaps. The solution is likely multi-pronged and may have many non- simulation aspects to it .

Problem identification_presentation